Privacy Policy

Last updated: November 2025 

This Privacy Policy explains how LEMBRADECASA LIMITED (ABN 69 662 792 323), referred to as "CASA", "we", "our" or "us", collects, uses, stores and protects your personal information. CASA is committed to respecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

By using our website acasa.org.au and related platforms, purchasing products, or supporting our programs, you agree to this Privacy Policy. 

 

1. Who we are 

LEMBRADECASA LIMITED 

 ABN 69 662 792 323 

 Registered Australian Public Company 

 Address: 47 Coolibah Ct, Tallai QLD 4228, Australia 

 Email: admin@wearecasa.org.au 

 Website: acasa.org.au 

 Phone: 0415 999 269 

CASA is a registered Australian charity delivering food relief and social impact programs in Australia and Brazil. We operate an online store and donation system to fund our social mission. 

 

2. What personal information we collect 

We collect personal information that is reasonably necessary for us to deliver our services, process donations and purchases, and run our programs. This may include: 

Personal and contact information 

  • Name 

  • Email address 

  • Phone number 

  • Postal address 

  • Billing and shipping details 

Donation and payment information 

  • Donation amounts 

  • Payment method and transaction details 

  • Details needed to issue tax-deductible receipts 

Payments are processed securely through Stripe, Squarespace Payments or Raisely. CASA does not store full credit card numbers. 

Account and communication information 

  • Contact form submissions 

  • Newsletter and campaign subscriptions 

  • Support enquiries 

  • Survey responses and feedback 

Store and order data 

  • Products purchased 

  • Product preferences 

  • Order history 

  • Tracking and fulfilment details 

Processing and fulfilment of store orders are handled through Printful, which receives only the data needed for printing and delivery. 

Technical and analytical data 

Collected through Squarespace, Google Tag Manager, Google Analytics 4, Meta Pixel, TikTok Pixel and Google Ads (even if not yet implemented): 

  • IP address 

  • Device type and browser 

  • Pages viewed and time spent on site 

  • Referring website 

  • Cookie identifiers and similar tracking data 

 

3. How we use your information 

We may use your personal information to: 

  • Process donations and issue tax receipts 

  • Manage and fulfil store orders through Printful 

  • Provide customer support and respond to enquiries 

  • Send campaign updates, impact reports and newsletters 

  • Improve our website, programs and user experience 

  • Run analytics, advertising and retargeting campaigns 

  • Meet our reporting and compliance obligations with ACNC and other regulators 

  • Prevent fraud and protect the security of our systems 

You can opt out of marketing emails at any time by using the unsubscribe link in our emails or contacting us at admin@wearecasa.org.au. 

 

4. Sharing your personal information 

We only share your personal information when it is necessary for our operations, or when we are required to do so by law. 

Service providers 

We may share information with trusted third parties who help us run our services, including: 

  • Printful for product production and shipping 

  • Squarespace for website hosting and e-commerce features 

  • Raisely for donation processing and CRM 

  • Stripe and other payment processors for secure payments 

  • Email and marketing platforms 

  • Analytics and advertising providers such as Google, Meta and TikTok 

These providers are only given the information they need to perform their services and are expected to handle your data securely. 

Legal and regulatory requirements 

We may disclose your personal information if required by law, for example: 

  • to comply with Australian law and law enforcement requests 

  • to meet ACNC and taxation reporting obligations 

  • to prevent fraud or address security concerns 

CASA does not sell or rent your personal information. 

 

5. International data transfers 

Some of our service providers, including Printful and Raisely, operate outside Australia. This means your personal information may be transferred to or stored in other countries, such as the United States or European Union. We take reasonable steps to ensure that overseas providers protect your information in a way that is consistent with Australian privacy laws. 

 

6. Cookies and tracking technologies 

Our website uses cookies and similar technologies to: 

  • Enable core site functions 

  • Remember your preferences 

  • Analyse how visitors use the site 

  • Help us measure the effectiveness of campaigns 

  • Deliver relevant advertising on other platforms 

You can change your browser settings to block or delete cookies, although this may affect how the site functions. 

A separate cookie banner or notice may provide you with more detailed options for managing cookies. 

 

7. Security 

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These include: 

  • Secure socket layer (SSL) encryption on our website 

  • Using reputable, PCI-DSS compliant payment providers 

  • Limiting access to personal information to staff and volunteers who need it 

  • Using passwords and other access controls 

No method of transmission over the internet is completely secure, but we work hard to protect your information. 

 

8. Accessing and correcting your information 

You may request access to the personal information we hold about you or ask us to correct it if it is inaccurate, out of date or incomplete. 

Please contact us at admin@wearecasa.org.au. We may need to verify your identity before providing access or making corrections. 

 

9. Retention of personal information 

We keep your personal information for as long as it is needed for the purposes described in this Policy, or as required by law. This includes record-keeping obligations under taxation law and ACNC requirements. 

 

10. Questions or complaints 

If you have any questions or concerns about how we handle your personal information, or if you wish to make a complaint, please contact: 

Email: admin@wearecasa.org.au 

We will respond as soon as we can. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).